Report a Repair – Tenant

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  • All repair reports must be submitted using the form below..  

    If you are having a fire, electrical, water or other emergency - please contact your local emergency organization (911).  

    If you have a noise disturbance or parking violation, please call the corresponding police department non-emergency number at (060).  

    Please allow 24 hours for us to respond to you. Requests will be addressed in order of priority and severity. (Please keep in mind we are not property administrators unless specifically specified)

  • Before completing the maintenance request form, please read the trouble-shooting guide below. Completing these steps can save you money! Tenants may be charged for a service call if the service person determines that the tenant failed to perform routine maintenance task as outlined below:

    1. Locked out: Call us at (322)223-3509. We will charge a $500 MXN service fee and may not be able to get to you for up to 24 hours. Or you can call the locksmith at (322)120-3156.

    2. Clogged Drain: Call us at (322)223-3509. We will charge a $500 MXN service fee and may not be able to get to you for up to 24 hours. Or you can call the handyman at (322)779-5600.

    3. Toilet is plugged: Plunge and test. Call us at (322)223-3509; we will charge a $500 MXN service fee and may not be able to get to you for up to 24 hours. Or you can call the handyman at (322)779-5600.

    4. No gas: Depending on the type of gas containers you will have to call for a cylinder being replaced or for the stationary tank to be filled. Call Global Gas at (322)290-1010.

    5. Smoke Detector beeps: Replace battery, check for proper wire termination connection.

    6. No power to plugs or switches: Check and reset breaker panel or replace blown fuses. Check and rest all GFI outlets (located in kitchen, bathrooms, utility rooms, and garages). Check if plug works off a wall switch.

    7. Garbage disposal doesn't work: When on, do you hear a buzz? If you do not hear a buzz, hit the reset button on the bottom of the disposal and test. If you hear a buzz, turn off disposal and unplug from wall. Mounted on the side of the disposal or side of cabinet may be an allen wrench. Put the wrench in the center shaft and twist back and forth (this un-jams the disposal). Remove the object that is causing the obstruction, turn back on, and test. Repeat until the object is removed.

    8. No hot water: Check thermostat on tank for proper temperature setting. Check that thermostat is not set to "pilot" or “off”. Check and reset breaker in power panel for electric water heaters and for gas ones make sure the pilot is on. Make sure you have gas.

    9. Hot water is too hot: Check thermostat on tank and turn down.

    10. Plumbing or fixtures leak: Turn off water fixture, turn off water at supply line and notify Landlord immediately.

    11. Dishwasher won't drain: Clean food out of bottom of dishwasher.

    12. Dishwasher grinds or no water is coming in: Turn off, if no water on the bottom pour two large glasses of water into the bottom and re-start. If problem continues, call Landlord and discontinue use.

    13. Refrigerator too warm or too cold: Check thermostat in refrigerator is set correctly.

    14. Water drips from freezer to refrigerator compartment: Remove all food and store in a cooler. Turn off refrigerator and allow to defrost. Turn refrigerator back on and replace food.

    15. No Air Conditioning: Check all circuit breakers. Clean and replace filter and test. Make sure batteries are good in remote control.

    16. No Electricity: Check all breakers, flip them hard to the OFF position and then hard to the ON position, Check all GFI in bathrooms, kitchens, laundry room, and garage. Replace any blown fuses. Call your electric service provider CFE (071)